Cambridge Healthcare is committed to providing a higher standard of service and to the delivery of safe, quality patient care by its healthcare professionals. Cambridge Healthcare has earned The Joint Commission Certification for Healthcare Staffing Services. Achievement of Joint Commission Certification distinguishes Cambridge Healthcare as a quality staffing organization that has achieved compliance with national standards.

Our corporate policy statement (below) outlines Cambridge Healthcare practices to assure the delivery of licensed quality patient care by our healthcare professionals. Working together, we can assure excellence in customer service and the delivery of quality patient care, by our highly skilled and competent healthcare professionals. Cambridge Healthcare has established the following practices:

• Cambridge Healthcare will not engage subcontractors to provide Assigned Employees unless agreed to in advance by the customer. In the event that subcontractors are engaged, Cambridge Healthcare will assure that all subcontractor employees meet the qualifications. Cambridge Healthcare will evaluate the services provided by subcontractors on an ongoing basis.
• Assigned Employees may only be placed in assignments that match the job description for which Cambridge Healthcare assigns them; if an Assigned Employee is asked to float to another department with the customer, the department must be a like department or unit and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities.
• Cambridge Healthcare shall verify the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience appropriate for the assignment.
• It shall be the responsibility of client to orient assigned employees to the facility; its rules and regulations, to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Employee.
• It shall be the responsibility of the client to cooperate in an evaluation of each Assigned Employee relative to such employee’s ability to perform specific job functions upon completion of employee’s assignment.
• It shall be the responsibility of the client to notify Cambridge Healthcare within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or Cambridge Healthcare. Customer agrees to initiate communication with Cambridge Healthcare whenever an incident/injury report related to the Assigned Employee is completed. Upon notification, Cambridge Healthcare shall document and track all unexpected incidents, including errors, sentinel events and other events, injuries and safety hazards related to the care and services provided.
• Cambridge Healthcare shall at all times safeguard the integrity, security, and confidentiality of individually identifiable health information, as that term is defined in The Health Insurance Portability and Accountability Act of 1996, 42 U.S.C. Section 1320d(6) (“Health Information”), to which it has access by virtue of this Agreement. To accomplish this requirement, Cambridge Healthcare shall maintain reasonable and appropriate administrative, technical and physical safeguards as specified in 42 U.S.C. Section 1320d-2(d)(2). Cambridge Healthcare shall familiarize its Staff, agency, employees, subcontractors and representative with the privacy and security policies of Hospital applicable to Hospital’s Health Information. Agency and Hospital shall promptly report to one another any unexpected incidents regarding any breach of integrity, security or confidentiality of Hospital’s Health Information.

The Cambridge Healthcare corporate office, located in Ellicott City, Maryland, is open Monday through Friday from the hours of 9am – 5pm (Eastern). Our local telephone number is (410) 750 - 9006. Outside of normal business hours, in the event of an emergency please contact us at the same number as listed above.

In the event of an emergency, natural disaster or other uncontrollable event, Cambridge Healthcare will continue to provide service to you through our corporate network from a location where phones and computers are functional. Cambridge Healthcare will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request. Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. Cambridge Healthcare has processes in place to resolve client complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the Cambridge Healthcare corporate office at (410)750- 9006.

A corporate representative will work with you to resolve your concern. Any individual or organization that has a concern about the quality and safety of patient care delivered by Cambridge Healthcare professionals, which has not been addressed by Cambridge Healthcare management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630)792-5636.